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Table of Contents


IN EVERY ISSUE

4   Mailbag
68Ad Index
82New Products & Services
86People
90Industry News
91PSDA Connection
98 Classified

COLUMNS

1433 East Monroe
By Darin Painter
8President's Message
By Mark J. Trumper
10Manufacturer's Perspective
By J. Buster Weinzierl, CDC

FEATURES

32INTEGRATED CARDS
These Cards Are Aces
Distributors use integrated cards to help their clients solve problems, increase efficiencies and cut costs.
By Katherine House
42COVER STORY
The Royal Treatment
Five experts explain CRM and how printing pros can use it to help customers feel like kings.
By Kara S. Carpenter
57MANUFACTURING MARKET
Perseverance Pays Off
Distributors with patience and creativity can succeed when selling to manufacturing plants.
By Susan Keen Flynn
73BUYERS' GUIDE
Operations Software Buyers' Guide
Want to streamline operations? Turn to Print Solutions' annual guide for providers of software that help firms run their businesses.
Compiled by Rita Tiefert

PROFILES

12Adding Value
TBF Graphics/Digital offers graphic design, prepress and customized web site design services.
16Spotlight
Distributorship SpringDot blends time-tested service with modern technology.
24End User Speaks
Gallatin Steel Co. looks for providers who understand the challenges of creating a paperless environment.
104Off Hours
Tom Lathen of General Financial Supply spends his free time as a dirt-track auto race announcer.

INDUSTRY REPORTS

28Manufacturing
EPX Group offers insight into variable data printing.
37The E-Files
Scope 1, a division of Superior Business Solutions, facilitates personalized marketing and other electronic applications.
62Promotional Products
Discover tips on selling promotional office supplies, see new product announcements and more.
66Commercial Printing
Make your company stand out from the crowd with these six tips on creating self-promotion brochures.
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© 2005 Print Solutions Magazine. All Rights Reserved.
Published by the Print Services & Distribution Association
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