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Table of Contents


IN EVERY ISSUE


6 Mailbag
84 New Products & Services
86 People
89 Industry News
91 Team PSDA
93 Online Index
94 Ad Index
97 Classified



COLUMNS


3 433 East Monroe
'E' Is Essential
By Christine Kenny

8 President's Message
Process Trumps Product
By Phil Schmidt and Stan Ritter, CFC

10 Strategic Sales
Differentiate Constantly
By Dick Gorelick



FEATURES


28 SPECIAL REPORT
Independent But Not Alone
The International Business Solutions Alliance has lofty goals, including gaining business from medical purchasing group Novation.
By Darin Painter

36 COVER STORY
Electrifying Business
Printing pros can use e-commerce to spark sales and empower clients.
By Preeti Vasishtha

48 MEDICAL VERTICAL MARKET
Good Medicine for a Tough Market
Group purchasing organizations and high insurance costs permeate the medical industry, but distributors targeting the niche succeed with creativity and diligence.
By Katherine House

58 INTEGRATED PRODUCTS
Master Multiple Functions
Distributors satisfy customers with products that forge bonds, offer perceived value and differentiate their businesses.
By Andrew Brown

64 OPERATIONS SOFTWARE
2004 Operations Software Buyers' Guide
This directory helps distributors and manufacturers
find suppliers of operations software.
Compiled by Andrew Brown



PROFILES


74 Supplier Focus
Engraved business-to-business communications convey importance.

12 Spotlight
DocuMedia Group offers billing services, technologies, customer service and financial support to a sales arm of 14 independent distributors.

104 Off Hours
Doug Moss combines his passions for printing and conservation in E/The Environmental Magazine.



INDUSTRY REPORTS


24 Promotional Products
Direct mail campaigns help a distributorship tout its promotional products.

32 E-Files
A manufacturer invests heavily in software tailored to meet its distributors' needs.

80 Manufacturing
Manufacturers and suppliers discuss leading technologies and build stronger relationships at Solutions 2004.


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© 2005 Print Solutions Magazine. All Rights Reserved.
Published by the Print Services & Distribution Association
433 E. Monroe Ave., Alexandria, VA 22301 (703) 836-6225